Book Summary "How to Win Friends and Influence People"
Author : Dale Carnegie
difficult as most people think it is. There are ways in which things can work out easily for you and the people around you. This book enumerates and thoroughly discusses key points and techniques in doing so.
Most of our time is set on building relationships. This book explains all. With good relationships, personal and business dealings will be much easier to handle. This self-help book is self-explanatory and enhanced with personal experiences an
The author, a tireless reviser of his own work, states that the road to success
and a better life is based on a person's desire to improve and master the
principles of human relations. In order to achieve this, the key points and
principles must be strictly observed and followed by the reader. The book is
divided into four major principles.
In building relationships with other people, different approaches should be done to make them work.
Every technique is dependent on the type of situation that confronts the individual. Bear in mind that
whenever a situation arises we must be rational and critical analysts of ourselves and of others. A sound and focused mind must always be present when conducting or applying the following techniques in handling other people. These three techniques are:
Honest appreciation gets results where criticism and ridicule fail. Cease to think of your accomplishments and your wants. Try to consider the other person's good characteristics. Instead of flattery, give honest and sincere appreciation.
What better thing to talk about than the person you’re talking to? Once people feel that you are eager to talk to them, they easily warm up and start sharing. This is the first step in developing relationships - good conversations. Good conversations are a way of making people like you better and at the same time make them feel interesting and important. Stop talking about yourself and begin talking about the other person.
4. Be a good listener
5. Talk in terms of the other person's interests
6. Make the other person feel important - and do it sincerely
How to Win People to Your Way of Thinking
1. The only way to get the best of an argument is to avoid it
2. Show respect for the other person's opinions. Never say,"You're
wrong”
3. If you are wrong, admit it quickly and emphatically
4. Begin in a friendly way
5. Get the other person saying, "yes, yes" immediately
6. Let the other person do a great deal of the talking
7. Let the other person feel that the idea is his or hers
8. Try honestly to see things from the other person's point of view
9. Be sympathetic with the other person's ideas and desires
10.Appeal to the nobler motives
11. Dramatize your ideas
12. Throw down a challenge
Be a Leader: How to Change People Without Giving
Offense or Arousing Resentment
1. Begin with praise and honest appreciation
4.Ask questions instead of giving direct orders
5. Let the other person save face
6. Praise the slightest improvement and praise every improvement. Be
“hearty in your approbation;and lavish in your praise.”
7. Give the other person a fine reputation to live up to
8. Use encouragement. Make the fault seem easy to correct
9. Make the other person happy about doing the thing you suggest
Read more »
Publisher : Simon & Schuster Adult Publishing Group
Date of Publication:1998
No. of Pages : 160 pagesISBN : 0671027034
Date of Publication:1998
No. of Pages : 160 pagesISBN : 0671027034
taken from amazon.ca
Wisdom in a Nutshell
In this revised edition of , the author asserts that handling people and making them like you is not asdifficult as most people think it is. There are ways in which things can work out easily for you and the people around you. This book enumerates and thoroughly discusses key points and techniques in doing so.
Most of our time is set on building relationships. This book explains all. With good relationships, personal and business dealings will be much easier to handle. This self-help book is self-explanatory and enhanced with personal experiences an
Introduction
and a better life is based on a person's desire to improve and master the
principles of human relations. In order to achieve this, the key points and
principles must be strictly observed and followed by the reader. The book is
divided into four major principles.
Fundamental Techniques in Handling People
In building relationships with other people, different approaches should be done to make them work.
Every technique is dependent on the type of situation that confronts the individual. Bear in mind that
whenever a situation arises we must be rational and critical analysts of ourselves and of others. A sound and focused mind must always be present when conducting or applying the following techniques in handling other people. These three techniques are:
1. Don't criticize, condemn or complain.
Nobody wants to see or hear the work they did being criticized or worse, rejected. There are ways to
inform people about your complaints without making them feel low or incapacitated. Condemning them won't make things easier. Instead, widen your horizons and understand them. In addition,
criticizing, condemning, and complaining open oneself to the same criticism, condemnation, and
complaints done to others. It is a simple case of human nature at work.
inform people about your complaints without making them feel low or incapacitated. Condemning them won't make things easier. Instead, widen your horizons and understand them. In addition,
criticizing, condemning, and complaining open oneself to the same criticism, condemnation, and
complaints done to others. It is a simple case of human nature at work.
2. Give honest and sincere appreciation.
Having people compliment you or praise you for a job well done is always equal to one thing a big smile on your face. And who would not want to see that? However, compliments should always be
accompanied by honesty. Otherwise it wouldn't feel like a compliment at all; it becomes more like an
insult.
accompanied by honesty. Otherwise it wouldn't feel like a compliment at all; it becomes more like an
insult.
Honest appreciation gets results where criticism and ridicule fail. Cease to think of your accomplishments and your wants. Try to consider the other person's good characteristics. Instead of flattery, give honest and sincere appreciation.
3. Arouse in the other person an eager want
It is always nice to be in a room full of people where everybody thinks that they have been a great contribution to the success of something. Whether that great success was their idea or not, it is good to instill in them the idea that they are the ones who thought of it. This will make them work harder and strive for more improvement and success. Remember: “First, arouse in the other person an eager want. He who can do this has the whole world with him. He who cannot walks a lonely way.”
To someone who has seen
a dozen people frown, scowl or
turn their faces away,
your smile is like the sun
breaking through the clouds.
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Six Ways to Make People Like You
There are six, very simple ways to make people like you. Most of these principles are often overlooked in our everyday dealings with others. When people begin to like you, having conversations and making favors will be much easier to deal with. By applying and mastering these six ways, you will be astonished by the excellent results.
1. Become genuinely interested in other people
What better thing to talk about than the person you’re talking to? Once people feel that you are eager to talk to them, they easily warm up and start sharing. This is the first step in developing relationships - good conversations. Good conversations are a way of making people like you better and at the same time make them feel interesting and important. Stop talking about yourself and begin talking about the other person.
2. Smile
A smile goes a long way. It costs nothing, but creates much. A simple smile brightens up the days of those people around you who woke up on the wrong side of the bed. It also sends messages of friendship, hope and love to those who might be needing it. To someone who has seen a dozen people frown, scowl or turn their faces away, your smile is like the sun breaking through the clouds.
3. Remember that a person's name is to that person the sweetest and most important sound in any language
Addressing the people we talk to by their names creates more
meaning to our message to them. A name adds a personal touch. It makes the
person feel important. The information we are imparting or the request we are
making, takes on a special importance when we approach the situation with the
name of the individual. Thoughts sound more meaningful and worth listening to.
4. Be a good listener
“People who talk only of themselves think only of themselves
and those people who think only of themselves are hopelessly uneducated.”
Encourage others to talk about themselves. When having conversations, ask
openly about the person you are talking to. Ask questions that other people
will enjoy answering. Bear in mind that most people are more interested in
talking about themselves than they are about you.
5. Talk in terms of the other person's interests
This is beneficial for both participants in a conversation.
Aside from the fact that the person is able to talk about himself, you learn
more about the person, which is to your advantage. Talk about things that
interest the person you're talking to. Find out things that catch his or her
enthusiasm. This will spark interest in you because you show genuine interest.
The reward is a deeper and more meaningful life.
6. Make the other person feel important - and do it sincerely
Talking to people and asking them questions show interest. If
done well, the results are amazing. Not only will it keep people on your side
but it will also make friends out of complete strangers.
taken from third party
How to Win People to Your Way of Thinking
It is a fact: people like to get things their way. Being
insensitive as to how messages are delivered always gets negative results. No
matter how well people feel about themselves, they still can't get away with
the fact that others may feel hurt or depressed due to their lack of concern
regarding other's feelings. Avoid being self-centered during discussions or
dialogues to safely cross the boundary of expression. Exaggerate your ideas and
make people believe that it is for the good of all. It is the stepping stone in
making these twelve principles effective and successful.
1. The only way to get the best of an argument is to avoid it
Life would be simpler if we don't complicate things so much.
Oftentimes, avoiding arguments saves you the hazard of making damages to your
relationships with other people. Besides, no one wins an argument. Yes, no
party wins any argument because both sides go home losers. On one hand, the
loser of the argument is already the loser. On the other hand, the one who
shoots down the enemy with a barrage of upsetting views will end up the loser
clearly because the other person detests him or her.
2. Show respect for the other person's opinions. Never say,"You're
wrong”
One of the hardest things to do is to lower one’s
pride.
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Rejection is like a buzzing in one's ears. It's something
most people don't want to hear. People don't want their minds to be changed, at
least not by any other individual who battles his or her way through. However,
not agreeing with someone doesn't always have to be a hard thing. It is much
easier to talk about the problem if the two parties are relaxed and kind to
each other. Talk it out in a mild manner. Be civil.
3. If you are wrong, admit it quickly and emphatically
One of the hardest things to do is to lower one's pride. If
you know that you're at fault, admitting it right away shows humility, lessens
arguments, prevents further error and creates a better image of you.
If and when confronted in a situation where you may be
rebuked, admit all the negative things the other person might be thinking of or
would want to say to you. Say these things before the other person does.
There's a big chance that a generous and forgiving attitude will be assumed and
mistakes will definitely be lessened.
4. Begin in a friendly way
Starting the conversation in a comfortable and relaxed manner
will dictate the flow of the conversation. Avoid bulldozing. Avoid high pressure
methods. Most especially, avoid forcing your opinion on others. With all these
in mind, a calm and friendly environment will dominate the air. It is certainly
true that a friendly start makes the conversation a long, enjoyable and
interesting one.
5. Get the other person saying, "yes, yes" immediately
There is a technique called the “Socratic Method” which is
based upon getting a “yes, yes” response. This is accomplished when commonality
is achieved. This commonality comes in the form of a positive and agreeable
position. Learn to agree with the other person and it is likely that that
person will agree more with you.
6. Let the other person do a great deal of the talking
This will spark more interest in prolonging the conversation
and will make the other person feel important as well. Start to talk about
yourself less and learn to listen more. Other people may have things to boast
about and more interesting tales to tell. Personal achievements are topics that
others really cannot wait to reveal. These are the topics that can make people
talk for a long time.
7. Let the other person feel that the idea is his or hers
Seeking personal credit is the culprit in a complicated and
unproductive conversation. Forget yourself for a just while and acknowledge the
efforts and participation of other people in a certain job. Ask for their
opinion and seek their advice. This will make them feel important and more
accepting. Upon feeling this, the person will not only be more comfortable with
you and more enjoyable to talk to but also more cooperative.
8. Try honestly to see things from the other person's point of view
Thinking in terms of the other person's point of view often
leads to further understanding. Seeing things from all angles will help both
you and the other person see the whole picture.
9. Be sympathetic with the other person's ideas and desires
Showing sympathy towards the other person will make him feel
that you are not solely interested in the benefits you can gain from him. A
sympathetic ear would show genuine concern.
10.Appeal to the nobler motives
Do not judge or have pre-set ideas about people. Always think
of them as friends and honest individuals. Thinking this way will make you more
interesting to others.
11. Dramatize your ideas
Sensationalizing your ideas will make more impact on other
people. A good idea that is well delivered is what it takes to succeed in both
your personal and business relationships.
12. Throw down a challenge
The majority likes good competition. Competition makes people
work harder and strive for improvement in the workplace. Once a challenge is
thrown, it will generate excitement and people will often try to prove their
worth to you and to themselves. It is in this challenge that the work itself
becomes the motivating factor.
Be a Leader: How to Change People Without Giving
Offense or Arousing Resentment
The leader is a major pillar in a successful company. Part of
his job is to make sure everybody does their job well. Another responsibility a
leader has is to change work attitudes to everyone's advantage. The author
stated nine principles to aid the leader in becoming effective and successful
in these endeavors.
1. Begin with praise and honest appreciation
Starting the day with praises and compliments of their work
always put people in a better mood. Once praised, the tendency of people to
work professionally and efficiently increases.
2. Call attention to people's mistakes
indirectly.
Criticism is not always well accepted in a one-on-one
situation. What more if done in front of many people? This not only embarrasses
the criticized person but reflects upon you as well, making you an insensitive and inconsiderate person. Criticism should be done privately
where you and the other person can talk freely but still in a gentle and
peaceful manner.
3. Talk about your own mistakes before
criticizing the other person.
Hearing that they are not the only ones who make mistakes
often lessens the burden of improvement for other people. It enables them to
relate to you better and makes you human as well. It will make you more
credible and encourages people to listen, knowing that you know what you're
talking about.
4.Ask questions instead of giving direct orders
People tend to work better if they know that something is
their idea. If a task is something ordered, they accomplish it merely to
follow. Extra effort and hard work often follow original ideas.
5. Let the other person save face
Coming out as an asset to the company rather than someone
about to be fired is always a good thing. It saves the person embarrassment
from his peers and permits him to maintain his pride.
Happy people tend to accomplish more than what is
expected of them.
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6. Praise the slightest improvement and praise every improvement. Be
“hearty in your approbation;and lavish in your praise.”
Every little good thing you see must be rewarded with a
compliment or praise. This will make the person enjoy his work and encourages
him to exert more effort to make the both of you successful.
7. Give the other person a fine reputation to live up to
Instill in the person the idea that he possesses the
qualities of a person the company needs. Whether he has it or not, thinking
that he has it will make him try to improve on these qualities, making him
possess them in the end.
8. Use encouragement. Make the fault seem easy to correct
Kind words of encouragement and support will make mistakes
easier to handle. Because of this, a person is able to think clearly and is
motivated to accomplish his job in a better, more efficient manner.
9. Make the other person happy about doing the thing you suggest
Make people realize that your suggestion will be beneficial
for all. This will make people work better and produce better results. By
making people happy, you please them and they are more likely to reciprocate by
maximizing efficiency. Happy people tend to accomplish more than what is
expected of them.
You as a leader must in fact prepare your associates to be
leaders themselves. Think of it as grooming your replacement. If you're doing
your job right, then eventually you will be promoted, and what will happen to
your work unit then? You need to prepare your team to function without you, to
lead themselves.
About the Author
taken from goalcast.com
Dale Carnegie (1888-1955) was a pioneer
in self-improvement, public speaking and personality
development. Carnegie became famous for courses he developed that emphasized
public speaking and interpersonal skills. He was the author of How to Win Friends and Influence People, first
published in 1937, which has sold over 10 million copies through many
editions and remains popular today. His books became popular because of his
illustrative stories and simple, well-phrased rules. Two of his most famous
maxims are, "Believe that you will succeed, and you will," and
"Learn to love, respect and enjoy other people." His other books
include How to Stop
Worrying and Start Living (1948). Toward the beginning of his career, Carnegie
wrote Public Speaking and Influencing Men in Business (1931),
which became a standard text. He also wrote a biography of Abraham Lincoln
titled Lincoln the Unknown and
several other books.
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Carnegie
attended Warrensburg (Mo.) State Teachers College, and became a salesman for
Armour and Company. Later, he taught public speaking to businessmen. He was
born in Mary ville, Mo.
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